Refund policy
Return Policy
We want you to be completely happy with your StillStorm purchase. To help you feel confident trying something new, we include a small sample pack with your order so you can taste the tea before opening the full-size pack.
If the sample isn't for you, you can return the unopened full-size product under our 30-day return policy.
If the return is due to a product issue — for example, the item is damaged, incorrect or faulty — we will cover reasonable return shipping costs.
If you simply change your mind or the tea isn't to your taste, you are responsible for the cost of returning the product.
Nothing in this policy affects your statutory rights.
30-Day Returns
You may return an unopened and unused full-size product within 30 days of delivery.
As our tea is a food product, we cannot accept returns of packs that have been opened or unsealed for a change-of-mind return. This does not affect your rights if a product is faulty, damaged, not as described, or has a quality or safety issue.
How to Start a Return
To start a return, email info@stillstorm.co.uk with:
- Your order number
- The item(s) you would like to return
- A brief reason for the return (optional)
We will reply with return instructions and the return address.
Please contact us before sending your return so we can make sure it is processed correctly.
Damaged, Incorrect or Faulty Items
If your order arrives damaged or incorrect, or you believe there is a quality or safety issue, please contact us as soon as possible. Photos are helpful where relevant.
We’ll work with you to provide the appropriate remedy, which may include a replacement or refund, and we will cover reasonable return shipping costs where the product is faulty, damaged or incorrect.
This does not affect your statutory rights.
Refunds
Once we receive and inspect your eligible return, we will let you know that your refund has been processed.
Refunds will be made to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Where required by law, we will also refund the cost of standard delivery. If you chose a more expensive delivery option, any additional delivery cost above our standard delivery charge is not refundable.
Exchanges
We do not currently offer direct exchanges.
If you would prefer another StillStorm product, please return the eligible unopened item for a refund and place a new order.
Questions?
If you need help with a return or a specific order, please contact us: